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Common TurboTax questions

7 minute read


Although we've offered discounts in the past, Vanguard no longer extends a discount on TurboTax software.

If you get a blank screen after logging on to vanguard.com, close the blank window and click the TurboTax link again. You'll be taken to the TurboTax site.

If you filed your taxes online last year, you can use the same TurboTax user ID and password. New online users need to create an account on the TurboTax site.

The software asks simple questions and automatically fills in your answers to guide you through your tax return.

TurboTax checks and rechecks your answers as you go along, looking for errors and missed deductions, helping to eliminate mistakes and potential penalties while maximizing your tax savings.

Math phobia? TurboTax does all the calculations and guarantees them to be 100% accurate.

Intuit, makers of the TurboTax products, uses the most advanced technology available to evaluate its software and web-based services to protect your tax information and to make sure your data is handled securely.

Vanguard has no access to your tax information. Generally, tax preparers, such as TurboTax, must obtain your signed consent on paper or electronically before they can disclose your tax return information to anyone or use it for any purpose other than preparing and filing a tax return.

Vanguard can't provide technical support for or answer specific questions about TurboTax products. The following information on the TurboTax website can help you.

Yes, if you're using the online software. You'll be able to import Forms 1099-B, 1099-DIV, and 1099-R directly into your returns. This feature applies to Vanguard mutual fund and brokerage accounts; it doesn't apply to tax-deferred, employer-sponsored retirement plan accounts.

If your tax forms don't import into TurboTax, there are a couple of things you can check.

  • The institution you selected (Vanguard mutual funds or Vanguard Brokerage).
  • The username for the Social Security number associated with the tax form you're trying to download. For joint accounts, use the primary Social Security number's username.

In some cases, no tax forms are available to download, but you may still get prompts from TurboTax.

The online federal products include free IRS e-file, which allows you to pay federal taxes with a bank transfer or credit card or get a refund by depositing it directly into a bank account or your Vanguard mutual fund or brokerage account.

Setting up direct deposit for your tax refund

The IRS and most state tax authorities permit online tax return filing, but be sure to confirm this with your state tax authority. The IRS and state tax authorities send an electronic acknowledgement for each return successfully e-filed; Intuit will provide this confirmation to you once your return is received.

If you pay an IRS or state penalty or interest because of a TurboTax calculation error, Intuit will pay you the penalty and interest.

Get started with TurboTax

Get started with TurboTax

TurboTax isn't a Vanguard website. If you use TurboTax or any other Intuit product, you'll be subject to the applicable terms and conditions of use for these products, including a separate privacy policy, which may differ from Vanguard's privacy policy. You should read and understand all applicable terms for TurboTax and other Intuit products before using them.

Links to third-party websites will open new browser windows. Except where noted, Vanguard accepts no responsibility for content on third-party websites.