Vanguard's mission is to take a stand for all investors, to treat them fairly and to give them the best chance for investment success. With diversity and inclusiveness among our core values, we are committed to ensuring that individuals with disabilities can access our products and services.

As part of this commitment, we maintain an Accessibility Office, which includes a dedicated team of accessibility professionals. They continually review and suggest accessibility enhancements for our websites and apps.

 

Web accessibility

Vanguard believes that all people should have equal access to online information and functionality. We have adopted the Web Content Accessibility Guidelines (WCAG) Level A and AA for web and mobile.

 

Browser access with a screen reader

A screen reader is an assistive technology that reads content out loud. It tends to be optimized to work with a certain browser. For the best online experience at Vanguard, the following combinations are recommended.

• JAWS (Job Access With Speech) and Chrome.

• NVDA (Non Visual Desktop Access) and Firefox.

• VoiceOver and Safari.

Other browsers and assistive technology software may work, at least in part, with our website, but you may not have the best user experience if you decide to use other combinations.

 

Keyboard access

To navigate using the keyboard, press Tab, Shift + Tab, and (in some components) Arrow keys. Controls can be activated using either Space or Enter.

 

Low-vision support

Your web browser (Internet Explorer, Chrome, Firefox etc.) can help support your view of most web pages, including page zoom, font size and color changes, and accessing Reader mode. More accessibility settings are available on your operating system too.

 

You may also activate the zooming capabilities of your web browser with these common keys.

 

• Make everything larger using CTRL and + (on a Mac, CMD and +).

• Make everything smaller using CTRL and - (on a Mac, CMD and -).

• Press the window resize icon above the browser to maximize the window size.

  • In Internet Explorer, go to Tools, choose Internet Options, General, and the Fonts button to change the font face and the Accessibility button for more text options.
  • In Firefox, go to Open menu then go to Options, Language and Appearance, then Font & Colors.
  • In Chrome, open the Customize and Control Google Chrome menu, go to Settings, and then Appearance.
  • In Safari, open the Safari menu and go to Preferences to change the text size.

Most mobile devices have accessibility settings that allow you to change font size, increase contrast, customize the zoom function, and more.

  • On an Apple device, open Settings and Accessibility.
  • On an Android device, open Settings and Accessibility.

Software is available that not only magnifies the screen, but also allows the user to choose special fonts, speak the entire screen or just the selection, echo typing or mouse movements, and adjust cursor, pointer and focus elements. Some software comes with a camera to look at your documents and magnify or speak the content.

Other accessible alternatives

Accessible document formats

Large print and screen reader-friendly PDF formats are available for personal account statements, certain tax forms, and the privacy policy notice at this time. The large-print version will provide documents in 16-18 point font. This will significantly increase the number of pages of each document. The screen reader-friendly version will provide documents compatible with common screen reader software.

 

Step 1
Log on to your Vanguard account.

Step 2
Select My Accounts, Profile & Account Settings.

Step 3
Look for Mail preferences section, then select Delivery settings.

Step 4
Select Customize Mailing Preferences.

Step 5
Click Select an accessible document format.

Step 6
Choose a large print or screen reader-friendly format.

 

Telecommunications Relay Service (TRS)

Telecommunications relay service calls allow people with speech or hearing limitations to use the telephone system to call Vanguard using a text telephone (TTY) or other Telecommunications Device for the Deaf (TDD). Typed messages are relayed as voice messages by the operator; voice replies are converted to text.

Use your TTY or dial 711 (in the U.S.) to be automatically connected to a relay service operator. In order to leverage a relay service, you must initiate the call to Vanguard. If you wish to communicate with Vanguard through TDD, call 1-800-749-7273 Monday - Friday 8 a.m. to 10 p.m. Eastern Time. Outside these hours, you will receive a message that provides our hours of operation and asks that you leave your name and TDD phone number so we can return your call.

711 access is not available for the Internet-based forms of TRS (VRS and IP Relay). However, users of Voice over Internet Protocol (VoIP) service can access relay services by dialing 711. Learn more about Telecommunications Relay Services.

Contact us

We have a formal process for responding to disability-related requests on a case-by-case basis. Contact us by email. 

accessibility@vanguard.com

Include the following information:

• Web page address/URL

• Directions on how to get to the page

• Specific accessibility problems you have encountered

• Browser name and version

• Operating system (desktop or mobile)