Technical FAQs—Other issues (connection problems, broken links, and more)
Why do I get the message "Warning: Page Has Expired"?
Typically, you'll receive this message if you attempt to take action in a secure area after your secure session ends. The message may also appear if you use your browser's Back or Forward buttons to navigate through secure areas. We recommend against using those buttons to navigate.
For security reasons, we end your session automatically if you've been inactive for 15 minutes. We also prompt you to log on again after 45 minutes of continuous website use.
Why can't I connect to vanguard.com at work?
This is most likely due to your company's internet firewall settings. Many employers put such restrictions in place to protect their networks. Contact your network administrator for information.
If your computer is always connected to the internet (through a cable modem or DSL line, for example), a firewall is recommended. If you're using a standard dial-up connection (through America Online, for example), your computer has a much lower level of risk.
Home computer firewalls may also prevent you from accessing your Vanguard accounts online. You may want to consider disabling your firewall temporarily.
Other steps you can take:
- Clear your browser cache. (See How do I clear my browser's cache and cookies? for more information.)
- If you access our website through a bookmark or search engine, the link may no longer be valid. Go to https://www.vanguard.com and try again.
Why does nothing happen when I click a link?
Vanguard uses popup windows in various areas of our site, including the fund information pages, prospectus and literature pages, transaction processing pages, and the Open an Account pages. For specific instructions on disabling popup blockers built into your web browser, please see How do I disable my popup blocker?
What can I do if my printer isn't printing a form correctly?
Certain HP model printers may render Adobe PDF documents as "garbled" text. If this happens, you can resolve the problem by following these instructions:
1. Select the print icon at the top of your form:
2. Select the Advanced button at the bottom of the print window:
3. Check the box marked Print as image and click OK: