Help with online account access
Forgot username or password: Verify your identity to retrieve your username. Then, you have the option to log in or create a new password.
Change username: Call Vanguard at 877-662-7447, Monday through Friday, 8 a.m. to 8 p.m., Eastern time. Re-registration will initiate a seven-day hold on certain transactions.
For individuals with speech or hearing limitations, please utilize relay service, video relay service, or 711 to call us.
Device Recognition: There are many factors that contribute to your recognition, including but not limited to device, browser, and location. If our website doesn’t recognize you, you can select skip (two-factor authentication) when you want the device you are on remembered for future logins. This selection will reset every 90 days for your security.
Additional browser settings
Disable popup blockers: For most browsers, you can disable popup blockers by holding down Control (Ctrl) and Alternate (Alt) keys while clicking a link.
Clear cache and cookies: Vanguard’s website uses cookies to enhance your experience. You can manage your cookie preferences by toggling the settings for each type of cookie in your browser settings. If a page isn’t loading, clearing your browser’s cache and cookies could help. Follow the instructions provided for your browser to ensure you access the latest version of the website.
