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Website browser support and online account access

Get answers to common questions about which browsers work best with our website and online account access.

2 minute read • May 09, 2025

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Which browsers work best with our website?

To ensure a smooth online experience with Vanguard, it’s important to keep your browser updated. This can improve the speed of your device and provide more online protection. You can typically update using your browser’s settings.

Outdated browsers can have serious security flaws. For example, Microsoft no longer supports Internet Explorer. Using an unsupported browser can leave you exposed to cybersecurity attacks that may read or damage your files, steal your passwords, or infect your device with viruses.

Supported desktop browsers

Google Chrome™ – Last two major versions

Microsoft Edge – Last two major versions

Mozilla Firefox – Last two major versions

Apple® Safari®– 16.x and higher

How to update your browser

Google Chrome™: Click the three-dot menu in the top right corner > About Google Chrome. If an update is available, it will install automatically, and you'll need to restart the browser.

Microsoft Edge: Click the three-dot menu in the top right corner > Help and feedback > About Microsoft Edge. The browser will check for updates and prompt a restart if needed.

Mozilla Firefox: Click the three-line menu in the top-right corner > Help > About Firefox. Updates will install automatically, and you'll need to restart the browser.

Apple® Safari®: Click the Apple menu > System Settings > General > Software Update. If a macOS update includes a Safari update, you'll need to install it.

Help with online account access

Forgot username or password: Verify your identity to retrieve your username. Then, you have the option to log in or create a new password.

Change username: Call Vanguard at 877-662-7447, Monday through Friday, 8 a.m. to 8 p.m., Eastern time. Re-registration will initiate a seven-day hold on certain transactions.

For individuals with speech or hearing limitations, please utilize relay service, video relay service, or 711 to call us.

Device Recognition: There are many factors that contribute to your recognition, including but not limited to device, browser, and location. If our website doesn’t recognize you, you can select skip (two-factor authentication) when you want the device you are on remembered for future logins. This selection will reset every 90 days for your security.

Additional browser settings

Disable popup blockers: For most browsers, you can disable popup blockers by holding down Control (Ctrl) and Alternate (Alt) keys while clicking a link.

Clear cache and cookies: Vanguard’s website uses cookies to enhance your experience. You can manage your cookie preferences by toggling the settings for each type of cookie in your browser settings. If a page isn’t loading, clearing your browser’s cache and cookies could help. Follow the instructions provided for your browser to ensure you access the latest version of the website.